Track your order

Want to know where your order is? Here's how.

1. Check your shipping confirmation email

As soon as your parcel leaves our warehouse, you receive an email with your tracking number and a direct link to the carrier. Have a look in your spam folder if you can't find it.

2. Track your parcel

Enter your tracking number on the carrier's website named in that email. The status is usually updated 24 to 48 hours after dispatch.

3. What to expect

• Order processing — within 24 hours of payment confirmation
• Delivery within Europe — 3 to 5 working days
• Delivery outside Europe — 5 to 7 working days

Nothing moving?

If your parcel hasn't moved for several days, or if no tracking email ever arrived, write to us through our contact form with your order number. Our team replies within 24 hours, 7 days a week.