Delivery Policy
Where we ship
We ship within mainland France, across the European Union and internationally. Some destinations may be excluded for customs or logistical reasons; if that applies to you, we will tell you before your order is confirmed.
Shipping costs
Delivery is free on every order. No shipping charge is added at checkout.
Processing time
Orders are packed and handed to the carrier within one business day of payment being confirmed. Orders placed at the weekend or on a public holiday are processed on the next business day.
Delivery times
- Mainland France: 3 to 5 working days
- European Union: 3 to 5 working days
- Rest of the world: 5 to 7 working days
These are guide times and run from the date of dispatch. They may vary during busy periods or in circumstances beyond our control (weather, strikes, customs).
Order tracking
As soon as your order ships, you receive an email with your tracking number and a link to the carrier. You can also follow it on our order tracking page. The status is usually updated 24 to 48 hours after the carrier collects the parcel.
Parcel missing, delayed or damaged
If your parcel has not moved for several days, or arrives damaged or incomplete, contact us at contact.snowot@gmail.com with your order number. We will open an enquiry with the carrier and offer you a replacement or a refund.
Under article L.216-1 of the French Consumer Code, if delivery has not taken place within 30 days of your order, you may cancel the contract and obtain a full refund of the sums paid.
Delivery address
Please check that the address you enter is correct. If you spot a mistake, contact us as soon as possible: we can still change it while the parcel has not shipped. A parcel returned because of an incorrect address may incur a re-delivery charge.
Customs duties
For deliveries outside the European Union, customs duties or local taxes may be due on arrival. These are payable by the recipient and are outside our control.